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The purpose of this paper is to delve into the intricate depths surrounding the development of sustainable supply chains by conceptualizing the elemental aspects of superior performance in sustainable supply chain management (SSCM).

The paper is conceptual in nature and is grounded in the theories of SSCM and knowledge-based view.

The findings outline the elemental background processes governing the implementation of SSCM practices and superior performance outcomes. The conceptualization suggests that the superior performance of a sustainable supply chain is elementally dependent on the intricate efforts – to enrich the supply chain knowledge base with perspectives on SSCM. Thereby, these intricate efforts are delineated along the arcs of supply chain leadership, supply chain learning orientation, supply chain knowledge management (SCKM) and supply chain knowledge transfer. As such, while an SSCM orientation within the supply chain leadership is helpful in offsetting the inertia among the supply chain members to channelize intricate efforts in SSCM, the SSCM-based supply chain learning orientation further orientates the SSCM efforts of supply chain members toward the excavation of new knowledge in the frame of SSCM. Subsequently, the arcs of SSCM-based SCKM and SSCM-based supply chain knowledge transfer characterize the finer spaces of knowledge excavating actions, essential for enriching the supply chain knowledge base with perspectives on SSCM.

This conceptualization facilitates intriguing theoretical explanations to the linkage between SSCM implementation and superior performance outcomes. Specifically, from the knowledge-based angle, it delineates the root causes governing the superior/inferior nature of SSCM outcomes.

This case is intended for use in a course on supply chain management.

The study is applicable to MBA or executive MBA programme.

The Akshaya Patra Foundation (TAPF) is an Indian non-governmental organisation which provides free mid-day meals to students in government schools. This case revolves around one of its kitchen facility (TAPF Bhilai) located in Bhilai in the Chhattisgarh province of India. TAPF Bhilai is about to witness a significant increase in the number of students to cater for. The Unit President, Vyomapada Das, is determined to ensure that there is no compromise in the standards of service in terms of quality and hygiene of meals in the wake of present expansions. As such, he recognizes that addressing a social cause brings additional responsibilities to them towards ensuring superior quality meals. He thereby lays a special emphasis upon the role of purchasing and supply in facilitating the scale expansion.

This case intends to demonstrate the process of managing, purchasing and supply for a socially responsible supply chain. Students must be able to appreciate the challenges associated with such a system. By applying the key theoretical concept of the social capital theory, they must also understand the nature of managerial responses inherent in these challenges.

Teaching notes are available for educators only. Please contact your library to gain login details or email support@emeraldinsight.com to request teaching notes.

CSS 9: Operations and Logistics.

The purpose of this paper is to comprehensively review the vast literature on sustainable supply chain management (SSCM), with the specific objective of a thematic exploration of the literature in order to explicate the principal facets of SSCM development.

This comprehensive review follows the systematic literature review approach.

The authors find SSCM to develop around five principal facets. The first facet is adoption, which accounts for the development of preparatory grounds – for facilitating the generation of a SSCM philosophy to gradually seep into the frame of traditional supply chain management (SCM). The second facet of implementation accounts for the manifestation of a SSCM-oriented transformation for producing gradual upgrades in the traditional SCM environment. The third facet of extension signifies the broadening of the scope of implementation at a more wider (supply chain) level. The fourth facet of maintenance outlines the need for ensuring the continuity of progress in the course of SSCM development. The fifth facet of outcomes focuses on the yields of SSCM’s pursuit.

These principal facets are built across the multiple levels and unique conceptual standpoints as propagated by 13 themes and 34 sub-themes. These themes are generated based upon 419 articles (2000-2017) from more than 40 leading journals. The authors discuss the facet-specific key implications for guiding the literature in its further advancement, and thus propose a rigorous thematic landscape of the SSCM literature with a unique approach. Overall, the outcomes of this review provide a fundamental organization of the SSCM literature – from the perspective of a journey involved in the transition from traditional to sustainable supply chains.

Governance is the key to establishing effective collaboration among humanitarian logistics partners addressing an ongoing relief work. With a focus on humanitarian interorganizational collaboration, this research draws on governance theories to investigate how conflicts can be mitigated in this challenging setting.

The focus on governance extends attention to the frontiers of contractual agreement, trust and environmental uncertainty to be applied in the humanitarian setting. To develop perspectives, an online survey of 289 field executives working in humanitarian organizations across the globe is conducted. The findings are based on hierarchical regressions.

Environmental uncertainty, in humanitarian logistics, is not straightforward, but wields distinctive challenges in the response phase (immediate to the disaster) as well as the recovery phase (beginning of build back) – to loom prospects of conflict between partners. Findings outline that contractual agreement can increase conflict during the response phase (high environmental uncertainty), but mitigate it during the recovery phase (low environmental uncertainty). Furthermore, contractual agreement interactively strengthens the ability of trust to reduce conflict. Yet, trust acting alone shows best outcome to mitigate conflict.

Contrary to the established understanding in traditional logistics suggesting the vitality of contracts to easily mitigate challenges posed by environmental uncertainty, the humanitarian setting extends a unique outset for interorganizational governance based on the temporality of response and recovery phases.

This research pioneers to quantitatively examine the setting of humanitarian logistics based on survey. Given the difficulty of data acquisition, the extant research has largely relied on qualitative investigations when considering the agenda of governance.

Supply chain traceability and supply chain visibility have become a critical element for the effective management of contemporary complex supply chains. At their core is information sharing, which has been acknowledged as a key prerequisite for logistics and supply chain performance, but whose notional underpinnings have not been delineated fully, leading to interchangeable deployment of these terms. Addressing the shortcoming, this paper aims to establish a contrast between the two notions.

Drawing from systematic review protocols, a multi-disciplinary review scope is constructed wherein the synthesis is strategized to primarily channel implications for the scholarship of logistics and supply chain management. The review is aimed at addressing two research objectives: (1) how the notions of traceability and visibility in supply chain management develop contrast in terms of their thematic emphasis and (2) to attain an integrative understanding of the notional convergence and divergence between supply chain traceability and visibility for raising strategic recommendations.

The review outcomes help contrast both the convergence and the divergence between traceability and visibility in the supply chain environment, and the differentiated but fundamental role that information sharing plays within these notions to outline why they are not interchangeable.

The originality of the findings lies in the conceptual synthesis of the relevant literature from both technological and non-technological perspectives to ultimately draw logistics and supply chain management implications. The review also points out key strategic considerations to demarcate the notional boundaries of traceability and visibility in future research.

My way or the highway: A stronger partner in humanitarian relief collaboration often seeks control over its weaker partners by leveraging diverse power tactics that may be non-coercive or coercive in nature. In this backdrop, this research accentuates the perspective of weaker partners to understand how a weaker partner drives collaborative synergy under power tactics. Weaker partner in the collaborative dyad resembles the humanitarian organization (HO) who is less capable in terms of access to resources. This partner is further dependent on the stronger HO's directives to participate in the relief work.

Based on social exchange theory (SET), a collaborative dyad in humanitarian relief work is visualized from the perspectives of power and power disparity. In terms of power, mediated power tactics such as legal, coercive and reward powers are considered. Disparity recognizes the presence of a stronger and a weaker partner. Set also magnifies the insight on conflict and trust that can respectively hamper and improve the synergy between partners. In total, 295 executives representing self-reported weaker HOs are surveyed.

Legal power, as experienced by the weaker partner, bears a positive impact over collaborative performance to improve collaborative synergy. Coercive power shows a negative impact. Reward power again bears a positive impact. Coercion can complicate collaborative synergy by establishing conflicts. Yet, the trust of weaker partner on stronger HO positively moderates the negative impact of conflict over collaborative performance.

This research invokes the view of power disparity to explain synergy in inter-organizational collaboration from the perspective of weaker partners.

The purpose of this paper is to explore and further explain the phenomena of supplier participation in addressing the sustainability-oriented objectives of a supply chain. Specifically, the paper explains how a buyer can integrate sustainability concerns among its suppliers. The study is based in the context of the Indian school feeding (mid-day meal) program and approaches the issue from the perspective of a mid-day meal provider.

This paper first explains how the mid-day meal providers in India explicitly address the social and economic dimensions of sustainability. Thereby, it conducts an exploratory case study on a renowned meal provider with the objective to understand the nature of its efforts toward supplier participation through in-depth interviews.

As evident in the case, from the buyer’s perspective, the key to success in winning supplier participation in addressing the sustainability-oriented supply chain objectives largely revolves around efforts along the critical aspects of policy development, policy implementation, and intent building with suppliers.

This paper propagates a threefold value by outlining the central importance of the focus on efforts and challenges for understanding supplier participation in sustainable supply chain management (SSCM). First, the paper is among the initial studies to focus on ground-level efforts and challenges for a mid-day meal provider, and outlines best practices. Second, the case presents revelatory insights on SSCM from the perspective of supplier participation. For example, it demonstrates the relevance of supply-chain-based social identification in governing supplier willingness to participate in a buyer’s SSCM. Third, the findings also extend critical implications toward SSCM theory and practice.

The purpose of this paper is to outline the importance of social network effects in influencing the elective (courses) selection among masters of business administration (MBA) students and its role in influencing the efficacy of MBA. As such, given the enormous time and investment required for students to pursue an MBA and the role of electives in forming the student’s knowledge base, it is important to consider the decision process of students while selecting elective courses as they pursue their degree.

This study explores the relevance of network characteristics in the elective selection phenomena through questionnaires administered personally to 50 MBA students from a premier b-school in India. Thereby, it seeks to link the implications with MBA efficacy.

In the sample, the authors found that social network connections in terms of homophily and heterophily (similar and dissimilar others) had the strongest association with elective course decisions. Further, the role of tie strength (the level of intensity of the social relationship between two individuals) in governing the phenomena was not confirmed.

The authors discuss the linkage of elective selection phenomena with the efficacy of MBA. Specifically, the authors focus on a possible risk where network influences may prompt a student to select electives by surpassing his or her academic interests and thereby may hamper the efficacy. The authors also outline implications from the perspective of students, professors, and administrators.

The study is among the initial studies to present preliminary evidence on the efficacy of MBA from the perspective of elective selection phenomena and the role of social network effects.

The purpose of this paper is to evaluate how service perceptions influence customer views of the authenticity of corporate sustainability claims. The goal of this paper is to help supply chain decision-makers better understand boundary conditions in order to design more enduring and impactful sustainability programs.

The authors employ behavioral experiments, subjecting two theoretically derived hypotheses to verification across five diverse industries and two distinct sustainability vignettes.

Customer service perceptions emerge as a significant boundary condition to the perceived authenticity of sustainability efforts. Subjects attributed significantly higher authenticity toward sustainability efforts in above average vs below average service quality contexts. Further, respondents attributed deceptive motivations to sustainability efforts at companies with below average service.

The authors confirm the underlying tenet of social judgment theory, which suggests that a priori perceptions create a zone of acceptability or rejection. Ultimately, investing in sustainability can lead to counterproductive cynicism.

The authors infer that customers’ willingness to give companies credit for sustainability initiatives extends beyond service issues to any practice that influences a priori perceptions. Supply chain managers must rethink their role in designing both customer service and sustainability systems to achieve positive returns from sustainability investments.

The authors challenge the assumption that customers universally positively view sustainability efforts. If customers hold a priori negative service perceptions, otherwise well-designed sustainability programs may invoke cynical reactions. Thus, sustainability programs may not inoculate firm reputations from adverse incidents. Given they touch both service and sustainability systems, supply chain managers are positioned to holistically influence their design for competitive advantage.